At sharlee shop, we strive to provide the best products and services to our customers. Due to the unique nature of our products, returns and exchanges are not permitted. Only in cases where they are damaged or defective upon arrival will such actions be allowed.However, we understand that there may be occasions where a refund is necessary. Please review our refund policy below.

**1. Eligibility for Refunds**

– **Products**: Refunds and exchanges are only available for products that show damage or defects upon receipt. You must request a refund within 7 days of receiving your order.

– **Custom Products**: Custom-made or personalized products are non-refundable unless they are defective or damaged upon arrival.

**2. Process for Requesting a Refund**

To request a refund, please follow these steps:

1. **Contact Us**: Reach out to our customer service team at (sharleezhu@gmail.com) within 7 days of receiving your product or service. Provide your order number and a brief explanation of why you are requesting a refund.

2. **Return the Product**: If your refund request is approved for a physical product, you will be instructed to return the product to us. The product must be returned in its original condition, including all packaging, accessories, and documentation. You are responsible for the return shipping costs.

3. **Inspection and Approval**: Once we receive the returned product, we will inspect it to ensure it meets our refund eligibility criteria. If approved, we will process your refund.

4. **Refund Method**: Refunds will be issued to the original payment method used for the purchase. Please allow 30 business days for the refund to appear on your statement.

**3. Non-Refundable Items**

The following items are non-refundable:

– Gift cards

– Downloadable software products

– Products that have been used, altered, or damaged by the customer

– Products that are returned more than 7 days after delivery

**4. Defective or Damaged Products**

If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or a full refund.

**5. Notice**

Items cannot be returned or exchanged unless they are defective or damaged upon arrival.

**6. Changes to the Refund Policy**

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Site. Please review this policy periodically to ensure you are aware of any changes.